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Conveniently Located in Clearwater, Florida For All Your Framing Needs![]() |
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• Home • New! • Catalog • Search • About Us • Contact Us • FAQs • | ||
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Click on FAQ Question For the Answer
Placing Orders»Are there quantity discounts?Yes! Wood Frames The discount structure for frames of identical size and style is as follows. Quantity Discount 3-9 5% 10-34 10% 35+ 13% Please call for higher volume quotes. Metal Frames If you buy over $150.00 of metal frames, (not including the hardware) you will receive 5% off your order. Acrylic and Foamcore Backing The discount structure for identical sizes and types is as follows: Quantity Discount 3-9 5% off 10-34 10% off 35+ 13% off Matboard Quantity discounts on mats may be on a combination of colors. 9-24 sheets = 10% 25+ sheets = 25%
»Do I have to meet a minimum order? A minimum order of $125 is required; however, if you cannot meet that minimum, a $12.00 service fee will be added to your order.
»Do I have to order standard sizes? No. All frame sizes are cut to your specifications. »Do you cut multiple opening mats? Yes. We can cut as many windows as you like. Please fax or email a diagram of how you want the mat to look, including border and cut-out dimensions.
»Do you have ready-made frames? We cut every order to your specific measurements. We do not keep any ready-made frames in stock. »How do I place an order? The best way to place an order is via email (info@floridaframes.com) or fax; including your order and the following information: Name: Phone number: Shipping address: Special Shipping instructions: Credit card number, expiration date and the 3 digit v-code on the back of the card. Most American Express cards have a 4-digit authorization code (front or back): Credit card billing address (if different from the ship-to address): If you have questions or concerns about your order, simply state your questions and we will address those concerns via an order confirmation email or phone call. NOTE: We retain all customer account information on file. If there are no changes to the Ship-To or Credit Card information, then you do not have to supply that information. Please remember to up-date any changes in address or phone number as well. We appreciate inclusion of your E-Mail address, as we use that as a tool for contacting you in case we cannot reach you by phone if there are questions regarding your order.
»How long does it take to fill my order? All orders are generally shipped within (7) calendar days from the date of placement of your order. Routine ground shipment time can require 1-5 days business days depending on your location, so it is best to plan on placing your order (2) weeks in advance of your required receipt date. »What method of shipping do you use? We ship via UPS or FedEx Ground. For oversize frames and large orders we use common carrier (Over-The-Road) freight companies.
»What size frame should I order? You will need to measure the outside dimension of your artwork; if there is no matting used. For Canvases, remember that stretched canvases can warp or be stretched out of square. To assure your frame will fit, always measure both ends of the canvas (not across the middle). For paperborne artwork that you will be matting: The first thing to remember is that papers expand and contract, so in the perfect world you want your mat to overlap your paper by at least 1/4"all the way around your print. For example: if your paper size is 8 x 10, you want your mat opening to be a maximum of 7 1/2" x 9 1/2". Understanding the terminology is important as well. Your mat opening is also called the inside dimension. When you order a mat you will be asked for the inside dimension, and the border you want to see. For example: Inside Dimension = 7 1/2" x 9 1/2" Border size: 2" all around (add) 4 4 Outside Dimension: 11 1/2" x 13 1/2" The outside dimension is always your glass or mat size. »When I order a frame, does it come with everything I need? No. If you require additional framing hardware or supplies, those items must be ordered separately. We supply acrylic (plexiglass), mats, foam core backing, hangers, wire, etc.; however, you must specify all items that you need. »Will my frames come assembled? Yes. The exception would be if the outside dimensions of your frame exceeds 31x42. This means if your glass or canvas size is 30x40 and your frame is 2" wide, you would add 4" to your glass or canvas size; which would make the outside of your frame 34x44. In this case you would need to order your frames "chop and thumbnail" or "chop only" if you have equipment to join the corners of the frames. Quote Requests»I don't see the prices on your site. How do I know the costs of materials?If you see something of interest, simply go to the quote section and fill out the form and your request will be answered promptly. You may also email us with the details if you have a large amount of items you need a quote on. Technical Questions»How can I find the right mat color?We carry both Crescent and Bainbridge mat boards. CRESCENT www.crescentcardboard.com |
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